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NEWS RELEASE: E-Comm brings 9-1-1 to southern Squamish-Lillooet Regional District

Vancouver–Residents from Furry Creek to Pemberton can now say ‘so-long’ to ten-digit dialling for emergency response since implementation of 9-1-1 service has been completed by the Squamish-Lillooet Regional District (SLRD), TELUS and E-Comm
9-1-1.

“Partnering with the SLRD to introduce this lifeline to the communities of Furry Creek, Britannia Beach, Pemberton, Mt. Currie, Xit’olacw, Birken, D’Arcy and N’Quatqua is an honour,” says Doug Watson, vice-president of E-Comm Operations. “Having the SLRD-South join us means that E-Comm will be the service provider for 500 kilometres of response area in the Sea-to-Sky corridor, offering emergency services and enhanced communication capabilities for residents and local responders.”

Along with a just handful of municipalities and regional districts in British Columbia, the SLRD had previously not been fully covered by 9-1-1 service; in some areas it had not been available at all and in some cases by cell phone only.

“This is big news for the residents in the southern half of the Squamish Lillooet Regional District who still used a 10-digit number from their landlines to access emergency services, “ says Susan Gimse, SLRD Board Chair. “We’re excited to be partnering with E-Comm to deliver this essential service to thousands of residents and businesses that didn’t have it before.”

On January 18, 2011, E-Comm began dispatching for local fire departments in Britannia Beach, Pemberton and Birken, and the surrounding communities serviced by these departments. E-Comm already provides fire and police dispatching services for the municipalities of Whistler and Squamish and more than 20 other departments throughout Southwest B.C.

E-Comm answers more than one million 9-1-1 calls each year for Metro Vancouver, the Sunshine Coast, Whistler and Squamish. For tips on using 9-1-1 and more information about E-Comm, visit www.ecomm911.ca

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For more information, contact:

Amanda Brkich
604-215-4813

NEWS RELEASE: E-Comm 9-1-1 announces new CEO

Vancouver—Following a comprehensive nationwide search, E-Comm 9-1-1 – the regional emergency communications centre for southwest British Columbia – today announced the appointment of David Guscott as president and CEO effective November 22, 2010.

Guscott, former executive vice-president of celebrations and partnerships with the Vancouver Olympic and Paralympic Organizing Committee (VANOC), has an extensive career spanning both the public and private sectors including deputy minister roles in the provincial government of Ontario.

“David’s 30-year track record of leadership, innovation and building strategic partnerships is a perfect fit for
E-Comm,” says Jocelyn Kelley, chair of the E-Comm board of directors. “E-Comm’s purpose is to help bring emergency communication systems and operations together for the benefit of public safety. We’re confident David will advance that vision into our second decade of operation.”

As a member of the executive team of VANOC, Guscott was responsible for the relationship between the organizing committee and its municipal, provincial and federal government partners and the highly successful opening, closing and victory ceremonies. He developed new lines of business that resulted in more than $30 million in contributions to the Games from government partners. Government responsibilities have included emergency communications planning, crisis management and deputy minister roles within the ministries of transportation, labour, and the Cabinet Office. Guscott has a Master of Public Administration from Queen’s University and a Bachelor of Environmental Studies, Urban and Regional Planning from the University of Waterloo. Guscott assumes the leadership of E-Comm from Ken Shymanski, who announced his retirement in April after nine years of service.

“Thousands of southwest British Columbians call 9-1-1 every day and they may not know that E-Comm is their first point of contact,” says Guscott. “It’s a credit to those who conceived and developed E-Comm and to the people who have steered its evolution that today it is a North American leader in all aspects of emergency communications. We will continue to grow and enhance E-Comm for the benefit of public safety in our communities.”

As the regional 9-1-1 call centre that manages more than one million calls each year, E-Comm also operates the Wide-Area Radio System for police, fire and ambulance personnel, and provides dispatch service for 24 police and fire departments in Metro Vancouver, the Sunshine Coast, Whistler and Squamish.

“There’s no other organization that is taking such a significant and unique approach to emergency communications,” says Guscott. “Its technology innovations, industry leadership and ability to provide fast and efficient service help to save lives and protect property. I am anxious to increase awareness of the contribution E-Comm makes to public safety.”

“David sees the big picture and has a passion for public service and people,” adds Ms. Kelley. “Combine that with his understanding of technology and large-scale operations and we know he will build on the organization’s considerable accomplishments to ensure our partners and the public continue to receive exceptional emergency communication services.”

Guscott will spend this week at the Association of Public-Safety Communication Officials’ national conference in Vancouver with other E-Comm representatives to meet leaders in the emergency communications industry from across North America.

For a biography and photo visit www.ecomm911.ca. To speak with David Guscott contact:
Jody Robertson
Corporate Communications
604-215-4956 (direct)
604-640-1342 (pager)

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An experienced leader with a proven track record of success, David Guscott brings to E-Comm 30-years of public and private sector leadership. His influential voice has been heard throughout B.C. and across the nation, especially evident in his former position as executive vice-president of celebrations and partnerships with the Vancouver Olympic and Paralympic Organizing Committee (VANOC) where he was responsible for building government partnerships and the highly successful opening, closing and victory ceremonies.

Guscott is recognized for his well-honed ability to forge relationships and facilitate communication. He has held several high-profile positions with the provincial government of Ontario, including deputy minister roles within the ministries of transportation, labour and the Cabinet Office. David has been called “one of the most influential deputy ministers in government” and is known for his deep understanding of proactive, strategic communication and issues management.

His roles with VANOC during the 2010 Winter Games in Vancouver solidified his reputation for delivering significant results. He was responsible for developing new lines of business that resulted in more than $30 million in contributions to the Games from government partners.

An urban planner by training, David had considerable involvement with initiatives focused on environmental protection, improved public transit and enhancing people’s understanding of government programs. He cites the important strides made under his leadership to increase mobility for Ontarians, particularly people with disabilities, as one of his most gratifying endeavors.

Born and raised in Toronto, Guscott holds a master of public administration from Queen’s University and a bachelor’s degree in urban and regional planning from the University of Waterloo. He is a member of the Canadian Institute of Planners and the Planning Institute of British Columbia.

David, who resides in North Vancouver, is an avid sailor who is married with two children.

NEWS RELEASE: E-Comm announces 2010-11 Board of Directors

Vancouver, B.C. – E-Comm 9-1-1, the regional emergency communication centre for southwest B.C. today announced its 2010-2011 Board of Directors, a diverse mix of leaders from across Metro Vancouver. The Board is comprised of 18 directors and includes elected officials, municipal staff, and representatives of emergency services, the provincial government and local community and business leaders.

“To be successful in achieving our mission of providing emergency personnel and the public with exceptional communication services that help save lives and protect property, it is critical the region’s emergency communication centre is overseen by the very communities it serves,” says Ken Shymanski, E-Comm president and CEO.

“We are fortunate to have this level of expertise on our Board and look forward to the significant contribution they will make to our operation through their knowledge and regional perspectives,” Shymanski added.

  • Jocelyn Kelley, Independent Director, has been appointed Board Chair.
  • Kevin Begg, Assistant Deputy Minister, Policing and Community Safety Branch, Ministry of Public Safety and Solicitor General (representing the Ministry of Public Safety and Solicitor General)
  • Helen Blackburn, Independent Director (also appointed chair of the Audit Committee)
  • Daphne Corbett, Independent Director
  • Ernie Daykin, Mayor, District of Maple Ridge (representing District of Maple Ridge and City of Pitt Meadows)
  • Rebecca Denlinger, Fire and Emergency Management Commissioner of British Columbia (representing Ministry of Public Safety and Solicitor General)
  • Charlie Fox, Councillor, Township of Langley (representing City of White Rock, City of Surrey, Township of Langley)
  • Len Garis, Fire Chief, City of Surrey (representing City of Surrey, City of White Rock, Township of Langley)
  • Pamela Goldsmith-Jones, Mayor, District of West Vancouver (representing District of West Vancouver, District of North Vancouver, City of North Vancouver) (also appointed chair of the Governance Committee)
  • Cindy Grauer (representing City of Vancouver)
  • Barrie Lynch, Councillor, City of Coquitlam (representing City of Coquitlam, City of Port Moody, City of Port Coquitlam, City of New Westminster, Village of Belcarra)
  • Ernie Malone, Chief Superintendent, RCMP, retired (representing the Royal Canadian Mounted Police)
  • Bill McNulty, Councillor, City of Richmond (representing the City of Richmond)
  • Karl Preuss, Director of Finance, Corporation of Delta (representing the Corporation of Delta)
  • Bob Rolls, Deputy Chief, Vancouver police department, retired (representing the Vancouver Police Board)
  • Michael Sanderson, Executive Director, Lower Mainland, BC Ambulance Service (representing Emergency Health Services)
  • Joe Trasolini, Mayor, City of Port Moody (representing independent police boards for the City of Port Moody, District of West Vancouver, City of New Westminster, City of Abbotsford and South Coast British Columbia Transportation Authority Police Service)
  • Sheldon Stoilen, Independent Director, (also appointed chair of the Human Resources and Compensation Committee)

E-Comm is the regional emergency communication centre for southwest British Columbia. E-Comm provides 9-1-1, radio and dispatch communications services and support systems to emergency responders and the more than two million residents they serve. www.ecomm911.ca <https://ecomm911.ca/>

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For more information and bios contact:
Jody Robertson, E-Comm Corporate Communications: 604- 215-4956/604-640-1342 (pager)

NEWS RELEASE: Cell phone callers’ general location now available to 9-1-1

Vancouver—Public safety in southwest B.C. has received an important boost with the completion of Wireless Phase II — general location information from cellular phones to 9-1-1. E-Comm, the regional emergency communications centre, has been using the technology successfully for the past several months, well in advance of today’s national implementation deadline (Feb 1).

In the past, 9-1-1 call-takers have received only the address of the cell tower the call was transmitting from, which was of little use to emergency services. That’s because a cell tower can be many kilometres away from the actual emergency or in a different municipality altogether.

Following the implementation of Wireless Phase II, 9-1-1 call-takers now receive latitude and longitude coordinates that can be plotted on a computerized map. For those callers who absolutely can’t communicate their location, this technology has the potential to create a better search area that could assist in emergency response.

“Wireless Phase II will shrink the current search areas from up to four thousand metres to 300 metres or even less,” said Doug Watson, E-Comm’s Vice President of Operations. “This is a very positive step for 9-1-1 in Canada and a welcome addition to our technology support tools here at E-Comm.”

‘While this is a major advancement for 9-1-1, it is important for the public to understand that despite what they see in the movies, this technology will NOT pinpoint a caller’s exact location nor will it provide an exact address. Callers themselves still remain the best source of information and they should always be prepared to provide their exact location themselves (address, apartment numbers, cross streets, highway signs, trail markers). Location information can also be impacted based on the strength of the cell signal and terrain and should not be solely relied on.

Wireless Phase II is being implemented in stages in Canada because of the amount of technology development that’s required. The first stage, now completed at E-Comm and in most areas of the country, is general location information (latitude and longitude) and will be followed by the development of the technology required for mid-call location updates (e.g. callers in moving vehicles) and out-of-country cell phone users (roamers).

E-Comm worked closely with TELUS, the telephone network provider and all wireless providers (Rogers, Bell, TELUS Mobility), to have Wireless Phase II developed, tested, and fully implemented before the CRTC-mandated deadline of February 1.

E-Comm answers more than one million 9-1-1 calls each year for Metro Vancouver, the Sunshine Coast, Whistler and Squamish. More than half of those calls come from cell phones. E-Comm provides dispatch for 24 police and fire departments including those in Vancouver, Richmond and Whistler*.

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Media Contact
Jody Robertson
604-215-4956

* complete list of E-Comm agencies

Police Dispatch
Bowen Island RCMP
RCMP Traffic Services (Freeway Patrol)
Richmond RCMP
Ridge Meadows RCMP
Squamish RCMP
Sunshine Coast RCMP
UBC RCMP
Vancouver Police Department
Whistler RCMP (including Pemberton & Stl’átl’imx Tribal Police Department)

Fire Dispatch
Delta Fire & Emergency Services
Egmont & District Volunteer Fire Department
Gibsons & District Volunteer Fire Department
Halfmoon Bay Fire Department
New Westminster Fire/Rescue Service
Pender Harbour Fire Department
Port Moody Fire-Rescue
Richmond Fire-Rescue Services
Roberts Creek Fire Department
Sechelt Volunteer Fire Department
Squamish Fire-Rescue
Vancouver Fire & Rescue Services
Whistler/Garibaldi Fire Department

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