Project Updates

E-Comm’s Transformation Plan is a comprehensive, multi-prong, multi-year approach. The focus is on Police Communications Operations, 9-1-1 Call-Handling Services and the underlying corporate services and infrastructure supporting E-Comm’s business lines.

Recent Transformation Plan activities include:

  • E-Comm has hired more than 130 people since summer 2022
  • We’ve created a dedicated 9-1-1 operator role to allow for broader recruitment and shorter training times
  • E-Comm now has a dedicated non-emergency call-taker role which is having a positive impact on both emergency and non-emergency service levels