Blog | 911 Emergency Dispatcher | 911 Emergency Dispatch

Happy Chinese New Year from all of us at E-Comm!
Wishing all those who celebrate a healthy, happy and prosperous new year.

January 30 is Bell Let’s Talk Day and E-Comm is joining the conversation around mental health.

As part of the first responder team, 9-1-1 call takers & dispatchers face high-stress situations while helping others. That’s why E-Comm supports #BellLetsTalk and working together to break down the stigma that surrounds mental health. Learn more at www.letstalk.bell.ca/en/bell-lets-talk-day

Saanich, B.C.—At 7:35 a.m., the Saanich and Oak Bay police departments successfully transitioned 9-1-1 call-taking and police dispatch services to the new consolidated emergency communications centre located in Saanich. This follows the successful transition of Victoria Police Department on January 22. Central and southern Vancouver Island RCMP detachments are scheduled for early February.

Media Contact: 
Jasmine Bradley
E-Comm Corporate Communications
604-215-5023

Saanich, B.C. – The Victoria Police Department successfully transitioned its emergency and non-emergency call-taking and dispatch services this morning to the new South Island 9-1-1/Police Dispatch Centre, operated by E-Comm, Emergency Communications for British Columbia Inc.

The Central Saanich, Oak Bay and Saanich police departments along with central and southern Vancouver Island RCMP detachments will follow suit in the coming weeks.

To view a copy of the original 2017 announcement on this public safety initiative, visit the Government of British Columbia’s website.

Media Contact: 
Jasmine Bradley
E-Comm Corporate Communications
604-215-5023

In 2018, we answered approximately 1.6 million 9-1-1 calls in BC! 98% of these calls have been answered in 5 seconds or less. Watch this video to learn more about our statistics.

• 67 per cent of calls are for police
• 27 per cent of calls are for ambulance
• 6 per cent of calls are for fire

Find out more about our 9-1-1 call statistics.

We also received a total of 42 Text with 9-1-1 (T9-1-1) calls in 2018. T9-1-1 is a specialized texting service available for people who are Deaf/Deaf-Blind, Hard-of Hearing or Speech Impaired (DHHSI) that allows registered users to communicate with 9-1-1 call-takers through text. Find out more about T9-1-1.